Track Your Order

Every order gets a tracking link by email the moment the carrier scans the label. If you have that email, the link in it is the fastest route.

If you cannot find the email

Check the spam folder first — tracking emails land there more often than you would think. If it is genuinely not there, email support@brixenofc.com with your order number and we resend it within a few hours on business days.

What the statuses mean

Label created — we have packed it and the carrier has been notified, but has not collected yet. Normal for up to one business day.

In transit — moving. Scans can go quiet for 2 or 3 days on longer routes without anything being wrong.

Out for delivery — on the van, arriving today.

Tracking has not moved in 5 days

Email us. We open a trace with the carrier and, if the parcel is genuinely lost, we send a replacement or refund you in full. You do not have to fight the carrier yourself — that is our job.